2020欧洲杯足彩外围app

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Walmart's CEO predicts how the retail industry and world will change as a result of the coronavirus

Doug McMillon Walmart CEO Doug McMillon Walmart CEO
Walmart CEO Doug McMillon.
Mark Lennihan / AP Images

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  • Walmart CEO Doug McMillon said the pandemic would accelerate changes in the retail industry, including shoppers' adoption of pickup and delivery. 
  • "This is just speeding up the significant change the retail industry was already undergoing," McMillon told Business Insider.
  • The virus has also heightened the importance of collaboration.
  • "Broad collaboration across all sectors of industry and government has always been important — it's literally become a matter of life and death now," he said.
  • Visit Business Insider's homepage for more stories.

2020欧洲杯足彩外围appThe coronavirus pandemic is upending the global economy and dramatically shifting consumer behavior.

2020欧洲杯足彩外围appAs businesses slowly reopen across the US, many people are trying to predict what will change permanently about our lives as a result.

2020欧洲杯足彩外围appWe asked Doug McMillon, the CEO of Walmart, for his perspective on how the coronavirus will alter the retail industry and the world.

He told us the virus was accelerating changes that started before the pandemic, and shoppers' increased appetite for pickup and delivery would "become part of the 'new normal.'"

"This is just speeding up the significant change the retail industry was already undergoing," McMillon told Business Insider. "Before this crisis, we were already seeing robust adoption of online pickup and delivery in our business.

2020欧洲杯足彩外围app"As this crisis created the need for social distancing and required people to stay at home, customers embraced the pickup and delivery experience even more," he added. "My feeling is that once this crisis is more under control, people will have seen the benefits of that service and will likely continue to use it. It will become part of the 'new normal.'"

A post shared by Doug McMillon (@dougmcmillon) on Apr 6, 2020 at 6:33pm PDT

McMillon said the pandemic has also highlighted the importance of supply chains and encouraged more collaboration across industries and the government.

"Broad collaboration across all sectors of industry and government has always been important — it's literally become a matter of life and death now," he said.

2020欧洲杯足彩外围appFurthermore, the virus has shifted the roles of retail workers as they work on the front lines of the crisis. 

"We've come to expect them to be there in a way we never have before, and they have risen to the occasion," McMillon said.

Read McMillon's full response on how the pandemic will change the retail industry and the world. 

We hear the word "unprecedented" a lot these days, and that's probably because there's not really any other way to describe what's going on. And the crisis isn't over at this point; we've got to keep learning and adjusting. But some clear insights are starting to emerge.

One is the important role people on the front lines play.

The first responders are there, as they always are: nurses, police, firemen and women, doctors, EMTs, and others. We see them in their uniforms, and we recognize them right away. But this crisis has showed there are other people on the front lines — tens of thousands of people we might not normally think of as heroes. They wear a very different uniform. They work at retailers and grocers of all sizes in towns and neighborhoods across the country. We've come to expect them to be there in a way we never have before, and they have risen to the occasion.

Along the same lines, the world is seeing the importance of supply chains in a way it hasn't before. Usually supply chains operate quietly behind the scenes. But this pandemic has showed the world that the supply chain is really a lifeline. And the people in the retail industry, foodservice, and delivery services have been standing on the front lines of this crisis and extending that lifeline to all of us, every day.

I think people have also come to see that the supply chain doesn't just extend from a distribution center to the loading dock of a store. It goes all the way to the trunk of a customer's car or their doorstep. The so-called "last mile" of delivery has become front and center. This is just speeding up the significant change the retail industry was already undergoing. Before this crisis, we were already seeing robust adoption of online pickup and delivery in our business. As this crisis created the need for social distancing and required people to stay at home, customers embraced the pickup and delivery experience even more. My feeling is that once this crisis is more under control, people will have seen the benefits of that service and will likely continue to use it. It will become part of the "new normal."

Broad collaboration across all sectors of industry and government has always been important — it's literally become a matter of life and death now. At Walmart, we're proud of the work we and others in the private sector have done to collaborate to help find solutions. Business has the unique ability to make things happen fast and at scale. We've seen this across industries — car manufacturers quickly re-tooling to make respirators, textile makers pivoting to produce masks and gowns, distillers in the beverage industry converting their processes to deliver hand sanitizer. It's nothing short of amazing.

And there's been wide partnership with governments at the federal, state, and local levels. One of the most visible initiatives has been to stand-up mobile testing sites across the country. Walmart has been glad to have lent our hand in those efforts.

Which gets to the biggest lesson this pandemic has taught: the need for cooperation and partnership — the need for community. As one Walmart associate put it, "Though we're working further apart, we've never felt closer." As businesses, as communities, as families, and friends, we need to go forward remembering that we're all connected in one way or another. If there's anything good that can come from this moment, it would be the chance we have to deepen our connections with each other.

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SEE ALSO: Costco, Walmart, and Target are barred from selling items like clothing and toys in some parts of the US. Here's what's considered 'nonessential' and where.

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